Store Policy

Store Policies

One of a Kind vs Made to Order

As we make all our jewelry by hand, Made to Order pieces and backorders will vary slightly from the photos shown on the product page. However, overall dimensions, style, and aesthetic quality will be the same. Hisako is extremely accurate, and in general any variations are so minute as to be unnoticeable.

For One of a Kind pieces, what you see is what you get.

Turn Around Time

In stock pieces ship within 2-3 business days.

Turnaround times for custom designs, Made to Order pieces, and backorders can vary widely depending on how many orders we have to fill at the time. If we anticipate that it will take more than 2-3 weeks to ship your order, we’ll let you know.

Shipping

We ship all our handmade creations internationally. Please note that customs and import laws vary from country to country, and we are not responsible for any import fees or taxes that may occur.

Rush Orders

We do not offer rush orders at this time—however, if you absolutely must have your order by a specific date, please let us know and if possible we’ll do our utmost to accommodate.

Our Guarantee

Nowadays, production time for jewelry tends to be measured in minutes. Handmade filigree is measured in hours, if not days. Regardless, every piece from Laceworks Jewelry we make with precision, love, and the highest quality workmanship. With proper care, the jewelry you receive from us will last for generations.

Custom Orders

We’d love to work with you to make the design of your dreams. Whether you want a variation of a piece already in our catalog, or something new altogether, don’t hesitate to drop us a line. We work in silver and gold with precious and semiprecious stones.

Additionally, if you have loose stones that you’d like worked into one of our designs, we’d love to help you.

For variations to our existing designs, quotes are free of charge. For completely original, one-of-a-kind pieces, we take a $50 nonrefundable down payment to cover design time. We’re happy to match our designs to fit your specified budget, so please get in touch.

Wedding Sets

If you’re reading this part of our policy—congratulations.

We proudly make custom wedding and engagement rings either as sets or as standalone pieces. You can view more details here.

We also offer discounts for bridal and bride’s maid jewelry. Contact us for details.

Repairs

We make all our jewelry strong enough to withstand everyday wear—if a design wasn’t capable of that, we wouldn’t sell it on our site. However, we understand that things happen and sometimes your jewelry “takes one for the team.”

Not a problem.

Get in touch, and we’ll see what we can do. Costs for repairs vary depending on the piece in question and the extent of the damage, but we strive to keep things as reasonable as possible.

Return and Cancellation

Due to the time intensive process in making filigree by hand, we do not offer refunds for our work. However, exchanges of equal value and/or store credit can be made within ten days of receiving your item. Please submit your request by email.

Language

You may contact us in English or Japanese.
日本語可能です! ( ^.^)

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